Shipping policy

Shipping Policy

Important Message to Customers

Greetings and a warm welcome to our policies! This document shall delineate our terms and conditions and expound upon the intricacies of our shipping procedures and various operational aspects.

Presently, Rollerpan Official Art Store is under the sole proprietorship of yours truly, Alex P. Despite the current solo venture, my dedication to delivering an exceptional shopping experience remains steadfast. Each item personally dispatched receives my meticulous attention, ensuring optimal care and striving to elevate your overall satisfaction.

Shipping Policies


Processing Time

  • Stickers and Prints: Please allow 1-3 business days for processing and packaging before your order is shipped.
  • Clothing and Keychains: Processing for apparel and keychain orders may take 3-5 business days due to customization and handling requirements.

Shipping Methods and Timeframes

 

  • We offer the following shipping methods:
    • Standard Shipping (3-7 business days)
    • Expedited Shipping (2-4 business days)
    • Priority Shipping (1-3 business days)
  • The timeframes mentioned are after the processing period.

Shipping Costs

  • Shipping costs are calculated based on the weight of the items, the shipping method chosen, and the destination.

Issues & Claims

  • Report undelivered, damaged, or printing issues within 30 days of shipment. Past this period, we won’t offer refunds

International Shipping

  • We offer international shipping. Please note that international orders may be subject to customs fees, taxes, and import duties. The customer is responsible for any additional charges.
  • Delivery times for international orders may vary based on the destination and shipping method selected. Usually, international orders take approximately 3-6 weeks.

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the status of your shipment. Orders returned due to incorrect or missing address details will be re-shipped at the customer’s cost.

Address Accuracy

  • Please ensure that your shipping address is accurate and complete to prevent any delays or misdelivery of your order.

Lost or Stolen Packages

  • Lost or Stolen Packages: We are not responsible for packages marked as delivered. If you suspect theft or missing packages, contact your local USPS with your tracking number. Consider contacting your mail carrier for secure delivery options or getting a P.O. Box

Damaged Goods

  • Contact us by email at rollerpanlol@gmail.com within four weeks of delivery if your item arrives damaged. Please provide a description with photographic evidence. Based on our assessment, a replacement may be provided. Persistent issues might require an alternative delivery address 

Cancellation Policy:

Once an order is placed, it cannot be cancelled or modified. Please review your order carefully before completing your purchase.

Contact Us:

If you need assistance or have questions regarding your order, please contact our customer service team at rollerpanlol@gmail.com. We are here to assist you and ensure your satisfaction.

By placing an order with Rollerpan Shop, you agree to abide by this return policy. We appreciate your understanding and cooperation.

Thank you for supporting us. Your satisfaction is our top priority.